SugarCRM is a customer relation management web application. Its interface can be directly  synchronised with your phone system and emails in order to improve the management of your contacts and opportunities. Each email and call can be saved in the client database automatically. We can also further customize SugarCRM to meet your needs.

The main purpose of a customer relational manager (CRM) is to facilate the management of customers by introducing reliable models, processes and procedures.

SugarCRM is a web solution that essentially integrates three general areas of business - Sales force automation (SFA), Customer service and support (CSS), and Enterprise marketing automation (EMA).

-> Description and features:

- SugarCRM is a proven Open Source CRM solution from the free software community (software released under the GNU/GPL license).

- SugarCRM is a web-based application that can be used from any web browser, wireless access mode included.

- SugarCRM reduces management overhead by providing the users with a variety of communication channels, and the ability for them to manage accounts, contacts, opportunities, and leads.

- SugarCRM features an intuitive multilingual interface that even allows users to  easily modify form fields.

-> Benefits:

• CRM driving sales performance
  a web-based solution allowing sales representative to track and share sales data across individuals and teams.
  
  
• CRM improving field sales productivity
  monitors quota progress and business performance, automates some sales force management functions, for instance, lead/account management, contact management, quote management, forecasting, sales administration, keeping track of customer preferences, buying habits.
  
  
• CRM offering mobile solution
  offers wireless and PDA access that is hassle-free so the sales force can continue to work away from the office.
  
  
• CRM improving marketing campaign efficiencies
  provides information about the business environment, including competitors, industry trends, and macro-environmental variables.
  
  
• CRM managing customer service and support
  automates some service requests, complaints, product returns, and information requests, using multiple channels (web, phone/fax, face-to-face, kiosk, etc). The CSS includes computer telephony integration (CTI) which provides high volume processing capability, and reliability.
  
  

Questions? Contact us